It collects customer requests, organizes tickets, assigns work, tracks SLA risk, stores evidence and notes, supports approvals, and gives teams a clear support record.
أوفيونPH11X
Support Desk
Ticket Management
TicketPro
TicketPro helps support teams collect customer requests, manage tickets, track SLA risk, handle approvals, and close issues with a clear support record.
TicketPro brings tickets, teams, customers, SLAs, approvals, evidence, automation, reporting, billing, and platform operations into one production-ready support desk.
What this product does
TicketPro helps support teams collect customer requests, manage tickets, track SLA risk, handle approvals, and close issues with a clear support record.
TicketPro is a focused Laravel support desk for teams that need a dependable ticket queue, SLA visibility, approval control, evidence history, and reporting without turning the page into a full CX suite.
It is for running structured support operations where every customer issue needs an owner, status, timeline, and resolution trail.
Customer support teams, internal IT desks, SaaS support teams, service operations teams, and agencies delivering helpdesk systems.
Configure teams, categories, SLAs, and business hours, then intake tickets, triage queues, reply to customers, escalate risks, approve sensitive actions, and review reports.
Use it when ticketing, SLA control, case evidence, and support accountability are the main need.
- Public ticket intake
- Agent ticket queue and conversations
- SLA tracking and approvals
- Evidence files and internal notes
- Knowledge, reports, and operations review
- One queue for customer requests
- Visible SLA and escalation context
- Evidence and replies kept with each case
- Reports for support operations
- Public Support Portal
- Requester Portal
- Ticket Workspace
- Queue Management
- Smart Assignment
- SLA Tracking
Gallery
TicketPro screens and product views
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Open Demo
مميز
TicketPro featured preview
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التسعير
Choose the license after checking fit
Compare active tiers, support scope, and setup options before moving to checkout.
Product workflow
Core workflows in TicketPro
Review the main operating areas a buyer should understand before opening the demo or choosing a license.
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Customer Portals
Support customers can submit public tickets, log in to a requester portal, track status, reply, reopen cases, upload files, and submit feedback.
- Public support form and ticket tracking
- Requester login, drafts, history, and replies
- Attachments, reopen flow, and feedback
Routing, SLA & Approvals
TicketPro recommends owners, tracks SLA promises, respects business hours, and protects high-impact changes through approval workflows.
- SLA policies, holidays, pause states, warnings, and escalations
- Customer update, playbook, closure, and closed-edit approvals
Evidence & Consultations
Attachments and recordings are organized into governed case files with permissions, metadata, audit logs, redaction state, and consultation handoff.
- Evidence tags, visibility rules, redaction status, CSV export, and sensitive permissions
- Same-app video consultation requests, rooms, presence, recordings, and audit events
- Completion handoff from consultation back into the ticket conversation
Organizations, Contracts & Teams
Customer accounts can define routing, governance, entitlements, contracts, support tiers, account owners, escalation contacts, and reusable support teams.
- Support tiers, portal access, routing rules, contracts, credits, rates, and renewals
- Team leads, managers, members, capacity weights, queue caps, shifts, leave, and backups
- Time entries for support work, billing, contract burn, and performance reports
Automation, Playbooks & Knowledge
Automations react to events and aging rules while playbooks standardize repeatable support work.
- Event and aging automation rules
- Playbook instructions, due times, evidence requirements, approvals, blockers, and subtasks
- Knowledge drafts, QA checklists, duplicate hints, sentiment notes, and resolution summaries
Knowledge, Status & Reporting
The app includes public knowledge, status pages, incident updates, management reports, finance visibility, dashboards, exports, and scheduled delivery.
- Knowledge articles, feedback, governance, search, and status components
- Ticket volume, SLA, agent, team, organization, finance, and operations reports
- PDF and Excel exports, frozen snapshots, saved dashboards, and report schedules
Integrations, Security & Operations
External systems connect through APIs and webhooks while identity, MFA, audit, tenant, and production-readiness controls protect the workspace.
- OTP, TOTP/2FA, roles, MFA enforcement, login history, sessions, impersonation, IP protections, and sensitive permissions
Demo Mode
A guided Acme Labs demo shows the full support lifecycle from admin setup through customer ticket intake, triage, investigation, approval, resolution, closure, feedback, reports, security, and operations readiness.
- Admin, customer, support lead, agent, and manager handoffs
- Scenario records for tickets, organizations, contracts, reports, diagnostics, and operations
- Guided demo flow for buyers reviewing the production workflow
Demo access
Try the live TicketPro demo
Open the hosted demo, use shared credentials when provided, and review the documentation for setup details.
Demo Login
admin@ovion.tech
Demo@12345
ثقة المشتري
فحوصات التوافق والمراجعة والدعم
Digital purchases are reviewed case by case when the product is not as described or cannot be accessed.
6 months of setup and product support are included with this license.
Manual code review and compatibility checks are tracked before products are promoted.
سجلالتغيير
تاريخ الإصدار
Initial TicketPro marketplace release with support portal, requester portal, ticket workspace, SLA, approvals, evidence files, video consultations, reports, integrations, security, operations, docs, screenshots, and demo positioning.
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