Start with the workflow you need, compare up to four products, and then review the product-specific deployment prices.
TicketPro is the classic helpdesk. SupportHub is the customer/CX platform. OvionDesk is the self-hosted AI support desk where the bot is tied into inbox, knowledge, handoff, tickets, CRM, billing, channels, Envato, SaaS, APIs, and connectors.
Best when the buyer mainly needs ticket intake, requester portal, public support forms, SLA tracking, case files, reports, and traditional helpdesk operations.
Best when the buyer needs customer/CX operations: Customer 360, CX workflows, tenant customer context, analytics, support automation, and developer APIs around the support base.
Best when the buyer needs more than a chatbot: knowledge-grounded AI, citations, confidence, low-confidence handoff, unified inbox, tickets, CRM, billing, channels, Envato verification, SaaS workspaces, APIs, webhooks, and connectors.
| Product | ServiceGrid |
|---|---|
| Price | USD 1,699 |
| Platform | Laravel |
| Version | 1.0.0 |
| Compatibility | Laravel 12, PHP 8.2+, MySQL/MariaDB, cPanel or VPS hosting |
| License | License tiers |
| Support | 6 months |
| Requirements | PHP 8.2+, Composer 2.x, Laravel 12 compatible hosting |
| Last updated | 2026-07-22 |
| Demo readiness | Demo room fallback |
| Experience readiness | 73% |
| Before-buy checklist | Design the marketplace model, Prepare production infrastructure, Configure external providers |
| Proof availability | Proof report available |
| Setup effort | Plan ServiceGrid installation |
| Support confidence | 6 months support is listed for active license tiers. |
| Update history | v1.0.0 / 2026-07-22 |
| Trust signals | Install readiness, Support scope, Update confidence |
| Marketplace sales and fulfillment | Discovery, categories, services, bundles, locations, coverage, coupons, and dynamic pricing, Custom requests, quotes, bids, bookings, schedules, addresses, add-ons, waitlists, and recurring metadata, Automatic or manual assignment, dispatch, job lifecycle, maps, tracking, evidence, incidents, and customer confirmation |
| Finance and vendor economy | Cash, manual, bank, Stripe-style, Easypaisa, JazzCash, and custom payment catalog, Deposits, installments, balances, approvals, callbacks, reconciliation, receipts, refunds, and overpayments, Commission rules, wallet ledgers, earnings release, payout requests, compliance, transfers, appeals, and accounting logs |
| Trust, support, and growth | Reviews, moderation, disputes, identity, business verification, user blocks, risk, reliability, and security events, Booking conversations, full Reverb live chat, agent assignment, SLA, notes, attachments, transcripts, and tickets, Coupons, loyalty, referrals, vendor subscriptions, campaigns, consent, push, notification templates, and retention |
| Platform and mobile operations | Tenant domains, isolation, branding, plans, overrides, roles, MFA, audit, privacy export, and deletion workflows, Role-aware web portals, installable PWA, Flutter client, secure tokens, biometrics, maps, and update controls, Integrations, signed webhooks, retries, automation, reports, imports, queues, scheduler, health, preflight, and release builds |
| Demo | Test drive Proof |
| Action | Buy |
