Digital product review standard
Ovion Market sells downloadable source files, scripts, plugins, templates, and installable products. Because these files can be copied after account access is granted, refunds are reviewed case by case instead of being automatic. The goal is to resolve valid access, description, compatibility, or defect issues fairly while protecting the product source.
Eligible refund cases
A refund may be approved when a buyer cannot access a paid download after reasonable support, was charged twice for the same product/license by mistake, purchased the wrong license tier and immediately upgrades or corrects it, received a product materially different from the public description, or reports a confirmed critical defect that prevents normal use and cannot be fixed or worked around.
Technical support before refund
For technical claims, buyers should first provide the order email, product name, license key, hosting environment, error logs, screenshots, reproduction steps, and admin/demo context where safe. Ovion Market may offer a patch, updated package, setup guidance, documentation, or compatibility explanation before making a refund decision.
Non-refundable cases
Refunds are normally not approved for change of mind, lack of time, buyer preference after download, missing requirements already disclosed before purchase, unsupported hosting, third-party conflicts outside the product scope, custom modifications, refusal to provide troubleshooting details, expired support expectations, or license/key sharing abuse.
Services and setup work
Setup, installation, customization, consulting, and launch-support orders are reviewed by work status. Unstarted service work may be cancellable. Partially started work may be eligible only for the unused portion. Completed work is generally not refundable unless the agreed written scope was not delivered.
License upgrades and duplicate orders
If a buyer purchases the wrong license tier, support may help upgrade, adjust, or replace the license when the request is made promptly and the original license has not been abused. Duplicate purchases are reviewed against payment records, order IDs, license usage, and account ownership.
Chargebacks and disputes
Opening a payment dispute before contacting support may pause downloads, license updates, support access, and account entitlements while the provider investigates. Fraudulent disputes, unauthorized resale, or license abuse can lead to suspension or revocation.
Refund method and timing
Approved refunds are generally returned through the original payment method when supported by the gateway. Processing time depends on the payment provider, bank, currency, and fraud review. Coupon discounts, tax adjustments, gateway fees, and regional pricing may affect the final refunded amount.
How to request
Contact support with the order email, product name, license key, payment reference, issue summary, screenshots/logs where useful, and the outcome requested. Requests with complete technical and order context can be reviewed faster.
