Start with the workflow you need, compare up to four products, and then review the product-specific deployment prices.
TicketPro is the classic helpdesk. SupportHub is the customer/CX platform. OvionDesk is the self-hosted AI support desk where the bot is tied into inbox, knowledge, handoff, tickets, CRM, billing, channels, Envato, SaaS, APIs, and connectors.
Best when the buyer mainly needs ticket intake, requester portal, public support forms, SLA tracking, case files, reports, and traditional helpdesk operations.
Best when the buyer needs customer/CX operations: Customer 360, CX workflows, tenant customer context, analytics, support automation, and developer APIs around the support base.
Best when the buyer needs more than a chatbot: knowledge-grounded AI, citations, confidence, low-confidence handoff, unified inbox, tickets, CRM, billing, channels, Envato verification, SaaS workspaces, APIs, webhooks, and connectors.
| Product | TicketPro | SupportHub |
|---|---|---|
| Price | USD 379 | USD 799 |
| Platform | Laravel | Laravel |
| Version | 1.0.0 | 1.0.0 |
| Compatibility | Laravel 12, PHP 8.2+, MySQL/MariaDB | Laravel 12, PHP 8.2+, MySQL/MariaDB |
| License | License tiers | License tiers |
| Support | 6 months | 6 months |
| Requirements | PHP 8.2+, Composer 2.x, Laravel 12 compatible hosting | PHP 8.2+, Composer 2.x, Laravel 12 compatible hosting |
| Last updated | 2026-06-29 | 2026-07-05 |
| Demo readiness | Live demo linked | Live demo linked |
| Experience readiness | 91% | 91% |
| Before-buy checklist | Confirm hosting stack, Open admin and requester demos, Read docs and changelog | Choose SupportHub only when CX depth is needed, Confirm AIBot entitlement scope, Review tenant and organization isolation |
| Proof availability | Proof report available | Proof report available |
| Setup effort | Self-install from docs, Installation service | Self-install from SupportHub docs, Installation service |
| Support confidence | 6 months support is listed for active license tiers. | 6 months support is listed for active license tiers. |
| Update history | v1.0.0 / 2026-06-29 | v1.0.0 / 2026-07-05 |
| Trust signals | Install readiness, Demo transparency, Support scope | Install readiness, Support scope, Update confidence |
| Primary workflow | Support ticket lifecycle | Full CX/support platform |
| Buyer proof | Demo room + proof report | - |
| Team operations | Agents, leads, teams, organizations | - |
| Governance | SLA, approvals, evidence, audit | - |
| Launch readiness | Installer + operations checks | - |
| Commercial model | One-time Laravel product license | Premium one-time Laravel product license |
| Difference from TicketPro | - | Ticket desk plus CX layer |
| Chat automation scope | - | SupportHub CX package |
| Demo | Test drive Proof | Test drive Proof |
| Action | Buy | Buy |
