It combines tickets, live chat, unified inbox work, Customer 360, AIBot handoff, knowledge workflows, CX analytics, tenant workspaces, automation, and API access.
Laravel
CX Platform
Live Chat
SupportHub
SupportHub helps teams run tickets, live chat, Customer 360, CX analytics, AIBot handoff, tenant workspaces, and support automation.
SupportHub expands the TicketPro-style support desk base into a broader CX platform with native tickets, AIBot live chat, Customer 360, feedback, status, AI governance, SaaS tenancy, analytics, REST, and GraphQL.
What this product does
SupportHub helps teams run tickets, live chat, Customer 360, CX analytics, AIBot handoff, tenant workspaces, and support automation.
SupportHub is a broader Laravel CX platform for teams that need tickets, live chat, Customer 360 context, AIBot handoff, knowledge workflows, tenant workspaces, analytics, automation, REST, and GraphQL.
It is for teams that need a customer experience platform, not only a ticket queue.
Support teams, customer success teams, SaaS companies, product teams, agencies, tenant-based platforms, and support operations leaders.
Configure workspaces, channels, chat widgets, knowledge content, AIBot handoff rules, users, and automation, then triage conversations, resolve tickets, and review CX analytics.
Use it when live chat, customer context, AIBot handoff, analytics, tenant support, and APIs matter alongside tickets.
- Unified support inbox
- Live chat and AIBot handoff
- Customer 360 review
- Knowledge, feedback, and status updates
- Tenant, API, and analytics management
- Tickets and live chat in one CX workspace
- Customer 360 context for support teams
- AIBot handoff with human guardrails
- Analytics and API access for productized support
- AIBot Live Chat
- Native Tickets
- Customer 360
- Feedback Portal
- Community
- Status Page
Gallery
SupportHub screens and product views
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मूल्य
Choose the license after checking fit
Compare active tiers, support scope, and setup options before moving to checkout.
Product workflow
Core workflows in SupportHub
Review the main operating areas a buyer should understand before opening the demo or choosing a license.
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Support Desk Foundation
SupportHub keeps the ticket queue, requesters, SLAs, case files, support teams, reports, and support operations base.
- Ticket intake and queue management
- Requester portal and public support
- SLA, assignment, approvals, and case files
- Reports, invoices, operations checks, and support teams
AIBot Live Chat
The bundled AIBot package is scoped to SupportHub and converts live chat into native SupportHub tickets.
- SupportHub route prefixes
- Live chat to native ticket conversion
- Workspace tokens and scoped APIs
- Package positioning included in product metadata
Customer 360 And CX
Customer 360 joins ticket, conversation, feedback, organization, status, success, and analytics context for broader CX work.
- Customer and organization intelligence
- Feedback, community, status, and success modules
- Customer health and next-best action context
- Advanced analytics and executive views
AI Governance
AI capability matrix, guardrails, audit-only controls, summaries, suggestions, and Demo Hub coaching stay governed by permission.
- AI capability matrix and source-bound guardrails
- Ticket, chat, Customer 360, and demo assist workflows
- Human approval defaults for risky actions
- Usage, audit, and provider settings
SaaS And Developer Platform
Tenant branding, custom domains, usage limits, module entitlements, REST, GraphQL, and webhooks support productization.
- Tenant setup, subscriptions, branding, and domains
- REST and GraphQL developer surfaces
- Scoped API keys, OAuth actors, and webhooks
- Phase 15-25 platform module coverage
Isolation And Permissions
Chat access is centrally scoped: platform super admin sees all, SaaS users see their workspaces, and organization users see owned chats by permission.
- No oldest-workspace fallback for non-super users
- Organization ownership through tickets or requester matching
- 403/404 handling for out-of-scope reads and mutations
- Shared scope for inbox, reports, APIs, GraphQL, and Customer 360
Demo access
Try the live SupportHub demo
Open the hosted demo, use shared credentials when provided, and review the documentation for setup details.
Demo Login
admin@ovion.tech
Demo@12345
Buyer trust
Compatibility, review, and support checks
Digital purchases are reviewed case by case when the product is not as described or cannot be accessed.
6 months of setup and product support are included with this license.
Manual code review and compatibility checks are tracked before products are promoted.
Changelog
Version history
Initial SupportHub marketplace release with CX platform positioning, AIBot paid bundle, chat isolation, installer hardening, docs, screenshots, and cPanel split archives.
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Product Q&A
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