SupportHub
SupportHub expands into CX, Customer 360, live chat, APIs, and tenant customer operations; TicketPro stays focused on the support ticket lifecycle.
Laravel
Support Desk
Ticket Management
TicketPro
Customer support intake, ticket queues, SLA risk, approvals, evidence, reports, billing, and operations readiness in one Laravel support desk.
Public, requester, agent, lead, and manager support flows
SLA, business hours, routing, escalation, and queue controls
Case files, evidence, approvals, video consultations, and audit logs
Product at a glance
What TicketPro does
TicketPro helps support teams collect customer requests, manage tickets, track SLA risk, handle approvals, and close issues with a clear support record.
TicketPro is the focused support desk for teams that need a dependable ticket operation. It covers public ticket intake, requester portal access, agent queues, SLA risk, routing, approvals, case evidence, consultations, contracts, teams, automation, playbooks, knowledge, reports, and production checks without forcing buyers into a larger customer-experience suite.
Best for
Support teams that need a focused ticket desk with customer intake, SLA visibility, approvals, and reporting.
Main outcome
One queue for customer requests
Starts from
USD 119
Why this product is different
TicketPro is different because it stays focused on accountable ticket operations instead of becoming a broad CX suite.
TicketPro is the right fit when the buyer needs public intake, requester tracking, agent queues, SLA risk, routing, approvals, evidence, consultations, contracts, playbooks, reports, and security checks around each support case.
OvionDesk
OvionDesk centers on AI support, widget chat, citations, confidence, and handoff; TicketPro centers on structured helpdesk accountability.
Shared inbox tools
TicketPro adds SLA rules, evidence, approvals, reports, contracts, teams, and operational checks around the inbox.
10 standout features
The 10 strongest reasons to choose TicketPro
Choose a feature to see why it matters, what to inspect in the demo, and how it supports the buying decision.
Public ticket intake
Customers can submit support requests through public support flows with the right request context.
Why it matters
This matters because public ticket intake is part of the working TicketPro workflow, not just a label on a sales page. Buyers can see how it connects to ownership, records, follow-up, permissions, and reporting inside the same product.
What to inspect in the demo
In the demo, inspect Public support form, Requester portal, Agent ticket workspace. Confirm the screens show real setup, records, status, and operating context instead of a static placeholder.
Buying signal
This is a strong buying signal when your team needs public ticket intake handled in the same Laravel workspace as the rest of TicketPro, with less manual reconciliation after the demo.
Proof to inspect
- Public support form
- Requester portal
- Agent ticket workspace
Requester portal
Requesters can track tickets, replies, status, and support history without relying only on email.
Why it matters
This matters because requester portal is part of the working TicketPro workflow, not just a label on a sales page. Buyers can see how it connects to ownership, records, follow-up, permissions, and reporting inside the same product.
What to inspect in the demo
In the demo, inspect SLA policies, Routing rules, Closed-edit approvals. Confirm the screens show real setup, records, status, and operating context instead of a static placeholder.
Buying signal
This is a strong buying signal when your team needs requester portal handled in the same Laravel workspace as the rest of TicketPro, with less manual reconciliation after the demo.
Proof to inspect
- SLA policies
- Routing rules
- Closed-edit approvals
Agent workspace
Agents work queues, ticket details, replies, notes, files, ownership, history, and follow-ups.
Why it matters
This matters because agent workspace is part of the working TicketPro workflow, not just a label on a sales page. Buyers can see how it connects to ownership, records, follow-up, permissions, and reporting inside the same product.
What to inspect in the demo
In the demo, inspect Evidence tags, Audit events, Consultation handoff. Confirm the screens show real setup, records, status, and operating context instead of a static placeholder.
Buying signal
This is a strong buying signal when your team needs agent workspace handled in the same Laravel workspace as the rest of TicketPro, with less manual reconciliation after the demo.
Proof to inspect
- Evidence tags
- Audit events
- Consultation handoff
SLA risk control
Business hours, policies, warnings, escalations, and dashboards keep deadline risk visible.
Why it matters
This matters because sla risk control is part of the working TicketPro workflow, not just a label on a sales page. Buyers can see how it connects to ownership, records, follow-up, permissions, and reporting inside the same product.
What to inspect in the demo
In the demo, inspect Support teams, Automation playbooks, PDF and Excel exports. Confirm the screens show real setup, records, status, and operating context instead of a static placeholder.
Buying signal
This is a strong buying signal when your team needs sla risk control handled in the same Laravel workspace as the rest of TicketPro, with less manual reconciliation after the demo.
Proof to inspect
- Support teams
- Automation playbooks
- PDF and Excel exports
Routing rules
Teams, departments, skills, workload, categories, and priorities send tickets to the right owners.
Why it matters
This matters because routing rules is part of the working TicketPro workflow, not just a label on a sales page. Buyers can see how it connects to ownership, records, follow-up, permissions, and reporting inside the same product.
What to inspect in the demo
In the demo, inspect the setup screen, the working records, the permission path, and the report or history view connected to this feature.
Buying signal
This is a strong buying signal when your team needs routing rules handled in the same Laravel workspace as the rest of TicketPro, with less manual reconciliation after the demo.
Approval workflow
Sensitive actions, finalized-ticket edits, and support decisions can go through approval checks.
Why it matters
This matters because approval workflow is part of the working TicketPro workflow, not just a label on a sales page. Buyers can see how it connects to ownership, records, follow-up, permissions, and reporting inside the same product.
What to inspect in the demo
In the demo, inspect the setup screen, the working records, the permission path, and the report or history view connected to this feature.
Buying signal
This is a strong buying signal when your team needs approval workflow handled in the same Laravel workspace as the rest of TicketPro, with less manual reconciliation after the demo.
Evidence files
Case files, attachments, metadata, permissions, redaction state, and audits keep proof with the ticket.
Why it matters
This matters because evidence files is part of the working TicketPro workflow, not just a label on a sales page. Buyers can see how it connects to ownership, records, follow-up, permissions, and reporting inside the same product.
What to inspect in the demo
In the demo, inspect the setup screen, the working records, the permission path, and the report or history view connected to this feature.
Buying signal
This is a strong buying signal when your team needs evidence files handled in the same Laravel workspace as the rest of TicketPro, with less manual reconciliation after the demo.
Consultations
Specialist consultation handoff and review flows support deeper service operations.
Why it matters
This matters because consultations is part of the working TicketPro workflow, not just a label on a sales page. Buyers can see how it connects to ownership, records, follow-up, permissions, and reporting inside the same product.
What to inspect in the demo
In the demo, inspect the setup screen, the working records, the permission path, and the report or history view connected to this feature.
Buying signal
This is a strong buying signal when your team needs consultations handled in the same Laravel workspace as the rest of TicketPro, with less manual reconciliation after the demo.
Playbooks and automation
Event rules, aging rules, evidence requirements, knowledge, and playbooks standardize support.
Why it matters
This matters because playbooks and automation is part of the working TicketPro workflow, not just a label on a sales page. Buyers can see how it connects to ownership, records, follow-up, permissions, and reporting inside the same product.
What to inspect in the demo
In the demo, inspect the setup screen, the working records, the permission path, and the report or history view connected to this feature.
Buying signal
This is a strong buying signal when your team needs playbooks and automation handled in the same Laravel workspace as the rest of TicketPro, with less manual reconciliation after the demo.
Reports and security checks
Dashboards, exports, delivery diagnostics, identity controls, and readiness checks support production use.
Why it matters
This matters because reports and security checks is part of the working TicketPro workflow, not just a label on a sales page. Buyers can see how it connects to ownership, records, follow-up, permissions, and reporting inside the same product.
What to inspect in the demo
In the demo, inspect the setup screen, the working records, the permission path, and the report or history view connected to this feature.
Buying signal
This is a strong buying signal when your team needs reports and security checks handled in the same Laravel workspace as the rest of TicketPro, with less manual reconciliation after the demo.
How teams use it
From setup to daily operation
A simple operating path so buyers can understand what happens after installation.
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01
Configure support teams, categories, business hours, SLA policies, and approval rules.
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02
Publish support intake and requester portal flows for customers.
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03
Triage tickets from queues, assign owners, reply, add notes, and attach evidence.
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04
Escalate SLA risks, run approvals, consultations, playbooks, and knowledge workflows.
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05
Review reports, exports, dashboards, contracts, time entries, and operations checks.
Proof and fit
Check fit, proof, model, and buying confidence
Use these compact checks before moving to the live demo, docs, or pricing tab.
Who should consider TicketPro
Best for
- Teams that need a classic support desk with accountability
- Buyers who care about SLA, evidence, approvals, and ticket history
- Agencies building helpdesk systems for clients
Not just for
- Not only a contact form
- Not only an email inbox
- Not a broad CX platform when TicketPro depth is enough
- Platform
- Laravel helpdesk/support desk
- Source reference
- ticketpro local app, supportdesk docs, and TicketPro docs
- Main modules
- Tickets, portal, SLA, routing, evidence, approvals, playbooks, knowledge, reports
- Operational depth
- Contracts, teams, time entries, exports, dashboards, API, security, readiness checks
Practical use cases
Customer support queue
Run public intake, requester replies, agent triage, SLA review, and resolution tracking.
Internal IT/service desk
Assign incidents, collect notes and files, track approvals, and report team performance.
Agency-delivered helpdesk
Deploy a focused support desk with portals, teams, contracts, playbooks, reports, and security checks.
Where the explanation comes from
Dashboard workspace docs
Documents the main support workspace and ticket operating screens.
Open docs
Automation and playbooks
Covers event rules, aging rules, playbooks, evidence requirements, and support process control.
Open docs
Case files docs
Explains evidence files, permissions, metadata, redaction, and audit behavior.
Open docsAssistive AI for ticket work, with human control
TicketPro can describe AI as copilot-style support assistance around tickets, knowledge, trust review, drafts, and operations. It should not claim autonomous resolution as the default behavior.
- AI copilot support is framed around agent assistance and ticket intelligence.
- AI trust surfaces help buyers review assisted output and operational safety.
- Playbooks and automation remain the core support-control layer.
Ownership, tenancy, and operations
TicketPro is a Laravel helpdesk product that can be deployed as a focused support desk with departments, teams, categories, SLAs, requester portal access, contracts, reports, and operational checks.
- Admins configure teams, departments, business hours, categories, priorities, statuses, and SLA policies.
- Customers use intake and requester portal flows while agents work queues and ticket details.
- Reports, delivery diagnostics, updates, identity, and recovery tools support running it for real teams.
Buyer questions answered
Common buyer questions
Quick answers for fit, users, workflow, and the buying decision after the main proof sections.
What does TicketPro do?
TicketPro collects support requests, organizes tickets, gives agents a full case workspace, tracks SLA risk, handles routing and approvals, stores evidence, supports consultations, and turns support activity into reports.
What is TicketPro for?
It is for structured helpdesk operations where every request needs an owner, status, SLA context, conversation history, evidence, internal notes, and resolution trail.
Who can use TicketPro?
Support teams, internal IT desks, SaaS teams, service operations teams, agencies, and organizations that need ticket accountability without a full CX platform.
How do teams use TicketPro?
Teams configure categories, teams, SLAs, business hours, approval rules, and portals; intake tickets; triage queues; reply to customers; escalate risks; collect evidence; and review reports.
When is TicketPro a good fit?
Use TicketPro when ticketing, SLA control, evidence, approvals, requester portal access, support reporting, and operational accountability are the main need.
Project details
A complete implementation brief for TicketPro
A documentation-guided view of the real workflow, evaluation checks, launch options, and buyer evidence behind this project.
91% buyer evidence ready
Open product docs
The project in context
TicketPro follows a real support request from first message to final report.
A buyer can inspect how a support team receives a request, assigns ownership, protects SLA promises, gathers evidence, talks to the customer, closes the case, and reviews reporting before purchasing.
- Built for
- Founders, agencies, SaaS teams, IT teams, and support leads replacing scattered email, spreadsheets, and disconnected customer support tools.
- The operating gap
- Support operations usually break when intake, queue ownership, SLA risk, files, approvals, customer replies, and reporting live in separate places.
- After launch
- TicketPro gives the team one Laravel workspace for public intake, requester tracking, agent work, governance, reporting, and launch readiness.
Evaluation route
View all screens
What to inspect in the product
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01
Platform overview
Start with the full support operations map: tickets, teams, customers, reporting, knowledge, security, and launch readiness.
- Support workspace
- Operations layer
- Buyer proof
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02
Ticket management
Inspect the day-to-day ticket page where support work actually happens: conversation, owner, status, notes, files, SLA, and history.
- Queue context
- Conversation work
- Case governance
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03
Guided buyer demo
Use the demo as a test drive instead of a generic preview. Follow roles and record what was checked.
- Role-safe evaluation
- Proof path
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04
Go-live readiness
Before production, review environment, mail, queue, scheduler, storage, backups, diagnostics, and acceptance checks.
- Environment checks
- Launch acceptance
Who it helps
Practical project scenarios
Before: Support starts in email and quickly loses ownership, status, and SLA context.
With TicketPro: Move public intake, requester replies, staff queue, internal notes, files, and reports into one support desk.
Result: The founder can see what is waiting, who owns it, and which requests are at risk.
Before: Client issues arrive across channels and no one has a clean case history.
With TicketPro: Use organizations, contacts, contracts, support teams, ticket history, time entries, and reports.
Result: The agency gets a support record that can be reviewed with the client instead of reconstructed later.
Before: Internal requests need evidence, approvals, sensitive access control, and deployment checks.
With TicketPro: Route requests through queues, approvals, evidence files, audit history, and go-live readiness checks.
Result: Support work becomes traceable and safer to operate in production.
In the real world
How the workflow changes the day
A customer sends a billing issue through email and the team is not sure who owns it.
TicketPro receives the request, routes it, records replies and internal notes, tracks SLA risk, attaches evidence, and keeps the requester updated.
The team can explain what happened, who handled it, and how long it took without searching separate inboxes.An agency takes over support for a client but past requests, files, and priorities are scattered.
The agency sets organization context, support tier, contacts, queues, team owners, and reporting snapshots.
Client support becomes reviewable work instead of informal messages and memory.The buyer likes the feature list but still needs to know whether the app can run on their hosting stack.
They review requirements, docs, screenshots, demo roles, go-live readiness, and proof report before purchase.
The decision is based on observed workflow and setup checks, not just marketing copy.When this project is the right choice
TicketPro fits teams that need a complete support desk with public intake, customer tracking, team queues, SLA governance, evidence, reporting, and launch readiness in one Laravel app.
- The product has role-based demos for admin, staff, customer, and mobile review.
- Screenshots show the support workflow, operations checks, knowledge review, and reporting surfaces.
- The docs, requirements, and changelog are linked before checkout.
- Proof reports let a buyer keep a record of what was inspected.
Four checks that prevent a bad purchase
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Confirm hosting stack
PHP 8.2+, Laravel 12, queue worker, scheduler, mail, storage, and MySQL/MariaDB should be available before purchase.
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Open admin and requester demos
Review intake, queue ownership, requester replies, SLA state, files, and reporting before checkout.
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Read docs and changelog
Check setup requirements, version 1.0.0, update notes, and what is included in the package.
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Match license to rollout
Choose a tier based on production and staging use, support window, and whether the buyer needs setup help.
Pause and ask first if…
- No Laravel hosting owner — Pause if nobody can manage PHP, database, queue, scheduler, mail, storage, and deployment work. Request setup help first.
- Need a hosted SaaS immediately — TicketPro is sold as a Laravel app license. Hosted SaaS provisioning should be requested separately.
- Workflow not visible in demo — Do not buy only from feature names. Ask a pre-sale question if your required support flow is not visible in the demo or screenshots.
Launch path
Choose how you will get live
Self-install from docs
Open docs
Use the docs, requirements, installer, seed data, and post-install verification screens.
Installation service
Plan setup
Ask Ovion to scope hosting setup, environment checks, demo import, queue/mail checks, and launch handoff.
Pre-sale fit question
Ask first
Send compatibility, license, and workflow questions before checkout if the proof report leaves uncertainty.
Buyer evidence
What the project makes visible
Install readiness
PHP 8.2+, Laravel 12, database, queue, scheduler, mail, storage, and extension requirements are listed before checkout.
Demo transparency
Admin, staff, customer, and mobile demo paths are available through the Live Demo Hub.
Support scope
Six months of support is included with the listed license tiers.
Update confidence
Version, last updated date, changelog, and release notes are visible on public pages.
A thorough evaluation records
- Roles opened
- Screenshots inspected
- Docs clicked
- Compatibility and setup status
- Next action
Project reference
Compare this product
The details to compare side by side
- Primary workflow
- Support ticket lifecyclePublic intake, requester portal, agent queue, conversation, evidence, closure, feedback, and reporting.
- Buyer proof
- Demo room + proof reportRole demos, screenshots, docs, changelog, metrics, and generated evaluation summary.
- Team operations
- Agents, leads, teams, organizationsAssignment, ownership, routing, workload, support tiers, and account context.
- Governance
- SLA, approvals, evidence, auditDesigned for support work that needs escalation, approvals, and traceable decisions.
- Launch readiness
- Installer + operations checksRequirements, mail, queue, scheduler, storage, diagnostics, backups, and acceptance steps.
- Commercial model
- One-time Laravel product licenseUseful for teams that want ownership and customization instead of a hosted helpdesk subscription.
Gallery
TicketPro screens and product views
Review the key screens, then open any preview at full size.
28 previews
Open Demo
Featured
TicketPro product preview
TicketPro brings tickets, teams, customers, SLAs, approvals, evidence, automation, reporting, billing, and platform operations into one production-ready support desk.
Screenshot 2
All-in-one platform
Polished CodeCanyon overview panel for the complete TicketPro support operations platform.
Screenshot 3
Support copilot
Ticket triage, suggested replies, translation, summaries, and human review controls.
Screenshot 4
Ticket management
Ticket conversation, status, assignee, priority, SLA, and evidence workflow preview.
Screenshot 5
Guided buyer demo
Role-safe demo walkthrough panel for buyers testing TicketPro before checkout.
Screenshot 6
Go-live readiness
Production readiness, deployment, diagnostics, and launch acceptance checks.
Screenshot 7
Knowledge review
Knowledge base quality, drafts, review queue, and search feedback preview.
Screenshot 8
AI trust reporting
Audit, review, provider reliability, risk, and executive reporting panel.
Screenshot 9
TicketPro screenshot 1
Product screen used for marketplace evaluation.
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TicketPro screenshot 2
Product screen used for marketplace evaluation.
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TicketPro screenshot 3
Product screen used for marketplace evaluation.
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TicketPro screenshot 4
Product screen used for marketplace evaluation.
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TicketPro screenshot 5
Product screen used for marketplace evaluation.
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TicketPro screenshot 6
Product screen used for marketplace evaluation.
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TicketPro screenshot 7
Product screen used for marketplace evaluation.
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TicketPro screenshot 8
Product screen used for marketplace evaluation.
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TicketPro screenshot 9
Product screen used for marketplace evaluation.
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TicketPro screenshot 10
Product screen used for marketplace evaluation.
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TicketPro screenshot 11
Product screen used for marketplace evaluation.
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TicketPro screenshot 12
Product screen used for marketplace evaluation.
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TicketPro screenshot 13
Product screen used for marketplace evaluation.
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TicketPro screenshot 14
Product screen used for marketplace evaluation.
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TicketPro screenshot 15
Product screen used for marketplace evaluation.
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TicketPro screenshot 16
Product screen used for marketplace evaluation.
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TicketPro screenshot 17
Product screen used for marketplace evaluation.
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TicketPro screenshot 18
Product screen used for marketplace evaluation.
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TicketPro screenshot 19
Product screen used for marketplace evaluation.
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TicketPro screenshot 20
Product screen used for marketplace evaluation.
मूल्य
Pick the right TicketPro license
TicketPro is priced as a structured support desk solution because it includes intake, requester portal, agent workspace, SLA risk, routing, approvals, evidence, playbooks, reports, and operations checks.
Priced as a full solution
- Full ticket lifecycle instead of a shared inbox
- SLA risk, approvals, routing, and evidence controls
- Requester portal, teams, contracts, reports, and operations checks
- Focused helpdesk depth without paying for a broad CX suite
License tier
Single App License
1 live app / 3 staging/dev apps
One support team replacing email or shared inbox support with accountable tickets.
Covers one live support desk with ticket intake, requester portal, agent queue, SLA control, approvals, evidence, and reporting. USD 119 Recommended Business 2 Apps License 2 live apps / 6 staging/dev appsTwo support desks, a client handoff, or a staged support operations rollout.
Adds a second live TicketPro deployment for separate teams, client delivery, or production plus handoff use. USD 199 License tier Agency Unlimited License Unlimited live apps / Unlimited staging/dev appsAgencies and service teams deploying focused helpdesks for multiple clients.
Fits repeat support desk launches where ticket accountability, SLA controls, evidence, and reports are the repeatable value. USD 379Product workflow
Core workflows in TicketPro
Review the main operating areas a buyer should understand before opening the demo or choosing a license.
Customer Portals
Support customers can submit public tickets, log in to a requester portal, track status, reply, reopen cases, upload files, and submit feedback.
- Public support form and ticket tracking
- Requester login, drafts, history, and replies
- Attachments, reopen flow, and feedback
Ticket Workspace
Agents and admins work from a full ticket detail page with context, conversations, notes, files, SLA state, automation, time, intelligence, and history.
- Overview, conversation, internal notes, files, and history
- Queue filters, search, sorting, presets, and saved views
- Bulk updates, merge, split, ownership, and follow-up work
Routing, SLA & Approvals
TicketPro recommends owners, tracks SLA promises, respects business hours, and protects high-impact changes through approval workflows.
- Skills, workload, shifts, availability, queue caps, and backup routing
- SLA policies, holidays, pause states, warnings, and escalations
- Customer update, playbook, closure, and closed-edit approvals
Evidence & Consultations
Attachments and recordings are organized into governed case files with permissions, metadata, audit logs, redaction state, and consultation handoff.
- Evidence tags, visibility rules, redaction status, CSV export, and sensitive permissions
- Same-app video consultation requests, rooms, presence, recordings, and audit events
- Completion handoff from consultation back into the ticket conversation
Organizations, Contracts & Teams
Customer accounts can define routing, governance, entitlements, contracts, support tiers, account owners, escalation contacts, and reusable support teams.
- Support tiers, portal access, routing rules, contracts, credits, rates, and renewals
- Team leads, managers, members, capacity weights, queue caps, shifts, leave, and backups
- Time entries for support work, billing, contract burn, and performance reports
Automation, Playbooks & Knowledge
Automations react to events and aging rules while playbooks standardize repeatable support work.
- Event and aging automation rules
- Playbook instructions, due times, evidence requirements, approvals, blockers, and subtasks
- Knowledge drafts, QA checklists, duplicate hints, sentiment notes, and resolution summaries
Knowledge, Status & Reporting
The app includes public knowledge, status pages, incident updates, management reports, finance visibility, dashboards, exports, and scheduled delivery.
- Knowledge articles, feedback, governance, search, and status components
- Ticket volume, SLA, agent, team, organization, finance, and operations reports
- PDF and Excel exports, frozen snapshots, saved dashboards, and report schedules
Integrations, Security & Operations
External systems connect through APIs and webhooks while identity, MFA, audit, tenant, and production-readiness controls protect the workspace.
- Scoped API clients, bearer tokens, mailbox webhooks, outbound webhooks, replay, and delivery endpoints
- OTP, TOTP/2FA, roles, MFA enforcement, login history, sessions, impersonation, IP protections, and sensitive permissions
- Operations center checks for login readiness, APP_URL, DB, migrations, queues, storage, mail, deploy smoke checks, backups, recovery, releases, and tenants
Demo Mode
A guided Acme Labs demo shows the full support lifecycle from admin setup through customer ticket intake, triage, investigation, approval, resolution, closure, feedback, reports, security, and operations readiness.
- Admin, customer, support lead, agent, and manager handoffs
- Scenario records for tickets, organizations, contracts, reports, diagnostics, and operations
- Guided demo flow for buyers reviewing the production workflow
Demo access
Try the live TicketPro demo
Open the hosted demo, use shared credentials when provided, and review the documentation for setup details.
Demo Login
admin@ovion.tech
Demo@12345
Buyer trust
Compatibility, review, and support checks
Digital purchases are reviewed case by case when the product is not as described or cannot be accessed.
6 months of setup and product support are included with this license.
Manual code review and compatibility checks are tracked before products are promoted.
Changelog
Version history
Initial TicketPro marketplace release with support portal, requester portal, ticket workspace, SLA, approvals, evidence files, video consultations, reports, integrations, security, operations, docs, screenshots, and demo positioning.
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Product Q&A
Pre-sale answers from the operator
No published Q&A yet. Ask a product-specific question below.
